Refund policy

Returns

We accept returns within 72 hours of delivery. To be eligible, items must be unused, unworn, and in their original condition with all original packaging and tags intact. Returns are only accepted if the item is defective or damaged upon arrival, if you received the wrong item, or if the item is out of stock after purchase.

Non-returnable items

Certain items are not eligible for return. These include customized or personalized products, underwear, swimwear, socks, base layers, final or flash sale items, and gift cards.

Exchanges

We only offer size exchanges for the same product, subject to stock availability. If the requested size is unavailable, the exchange cannot be processed. Customers are responsible for all costs associated with exchanges, including return shipping, reshipping fees, and any applicable customs duties.

Damaged or incorrect items

Please inspect your order upon arrival and contact us within 72 hours if your item is damaged, defective, or incorrect. We will review the issue and work to resolve it as quickly as possible.

Order Cancellation

Orders cannot be canceled once they have been shipped. Pre-order items may be canceled up to five business days before the scheduled shipping date.

Refunds

Once we receive your returned item, it will be inspected and you will be notified of the approval status. If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider. Shipping fees, duties, and taxes are non-refundable.

Price Adjustment 

Items purchased at full price may be eligible for store credit if they are discounted within five days of purchase. 

Contact

For any questions or assistance, please contact us at info@trosilin.com